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Plymouth Citybus

About Plymouth Citybus

Plymouth Citybus has been part of the Go-Ahead Group since 2009. The company is Plymouth's principal bus operator, and runs a comprehensive network of services in and around the city. In addition to bus services, the company also operates Citycoach, which offer trips and holidays to many destinations. The third part of the business is Car and Commercial, which maintains vehicles for a wide range of fleet operators, both in the private and public sector.

The company has invested in new technology. Its new key ticketing system, the first ITSO scheme in the area, allows for faster boarding of buses and easier method of payment for tickets, including online purchases and renewals. Alongside this new mobile ticketing option has also been introduced, allowing passengers to buy bus tickets on their mobile phone. Its fleet is fitted with a GPS vehicle location system, which provides real time departure information for passengers and control staff. The key came highly commended as Innovation of the Year at The Herald Business Awards 2012.

Most of the network is operated commercially with no public financial support. However, Plymouth Citybus do work in close partnership with the local authority and education establishments to achieve the best possible conditions for buses in the city.

People are the key asset at Plymouth Citybus, who recognise the importance of staff training. The award winning driver training school provides training far in excess of the statutory requirements, all aimed at assisting staff to provide the safest and highest quality possible service. Plymouth Citybus have recently gained accreditation from Investors in People highly based on their staff customer service levels.

As an integral part of Plymouth Citybus is the local community. They work closely with local schools through the Dennis Dart project. Dennis Dart the bus visits local primary schools, helping to teach Key Stage 1 children to use buses safely, and other useful citizenship topics. The Dennis Dart project won The Herald Business Awards, Corporate Social Responsibility award in 2012 and came highly commended at the UK Bus Awards in 2011 for marketing initiatives.