Page tools

Bookmark
Share on Share on facebook twitter

London Midland

About London Midland

London Midland operates through the heart of England, connecting London, the Midlands and the North West.

Go-Ahead was awarded the London Midland franchise in November 2007. The franchise is formed from the former Silverlink County, Central Trains and Maintrain businesses.

Passengers take over 60 million journeys a year on London Midland services, with over 1300 services a day.

Since taking on the franchise London Midland has celebrated a number of milestones. These have included the introduction of 64 new trains worth over £300m, encompassing the largest ever order of Midlands-built class 172s (for the Snow Hill line), and 37 class 350 Desiros for the Euston line meaning London Midland now has the youngest train fleet of its size in the UK.

Major timetable improvements have also been delivered across the network, including the launch of three trains per hour between Birmingham and London, a trebling of the Northampton to London daytime service, a doubling of the Birmingham to Liverpool frequency and the introduction - and subsequent improvement - of a brand new service between Crewe and London via the Trent Valley.

On peak services, London Midland is running more 12 carriage trains than ever before and has added new services and over 4,300 extra seats for commuters travelling to and from London.

Sunday services have also been enhanced, with more trains between the Trent Valley and London, and between Worcester and Birmingham. In addition, there has been £11.5 million committed to station improvements, including the installation of real-time customer information systems and help points at almost every station on the London Midland network, together with improved wayfinding signage.

Better still, hundreds of thousands of passengers have enjoyed cheaper leisure travel, with the introduction of new Super Off-Peak and Advance purchase tickets on longer distance routes to/from London. A revolution in train company marketing has seen more discount offers to more people than any other train operator including the Great Escape (Go anywhere for £15) and Rail Sale (up to 50% off) promotions.

Key Facts

Managing Director Patrick Verwer
Geographical Area London
Milton Keynes
Northampton
Birmingham / West Midlands
Liverpool
Franchise renewal date September 2015
Revenue+ £332.5m
Approx passenger journeys* 60 million
Punctuality (PPM)+ 90.1%
Customer Satisfaction Rating 87%
Avg Number of Employees+ 2,318
Fleet size** 163 trains

+ For the financial year ended 30 June 2012.
* Rounded to the nearest 1 million. For the financial year ended 30 June 2012.
** Data as at 30 June 2012..

Awards

  •  2012  
Putting Passengers First Award (National Rail Awards)
  •  2011
Most reliable new generation electric fleet in the country for the class 250/2 (Modern Railways Magazine Golding Spanner Engineering Awards
  •  2011
Best Integrated Transport Scheme (Association of Community Rail Partnership Community Rail Awards)
  •  2011
Putting Passengers First Award (National Rail Awards)
  •  2011
Rail Professional Marketing Campaign of the Year Awards (Rail Business Awards)
  •  2010
Rail Professional Marketing Campaign of the Year (Rail Business Awards)
   

Contact Details

London Midland
102 New Street,
Birmingham B2 4JB
Tel: (0) 121 654 1101

www.londonmidland.com

Sustainability Report 2012

London Midland