Recent Achievements

Optimising service performance with CitySwift

a group of men in suits

We are committed to providing reliable and punctual transport for the benefit of the customers and communities we serve. We have commenced rolling out the use of CitySwift’s public transport performance platform across all of our bus operations in both the UK and Ireland.

Powered by intelligent data processing

Go-Ahead first engaged CitySwift in 2020, by trialling the platform at our operating companies East Yorkshire Buses, Oxford Bus Company, and Go North East. The trial used CitySwift’s analytics platform to help service planning, improve reliability and better manage the use of business resources.

The platform uses AI to optimise bus operations. By using the available data feeds, CitySwift applies intelligent algorithms to provide actionable insights into key performance metrics such as punctuality, excess waiting time (EWT), and scheduling efficiency.

These initial trials delivered exceptional results including:

  • A 14% improvement in punctuality.
  • A 4% increase in passenger journeys.
  • Enhanced productivity for schedulers and planners.
a man wearing a headset and using a computer a bus driving down a street

A partnership for the future

Encouraged by these outcomes, Go-Ahead committed to a full rollout of CitySwift’s platform across its UK bus operations. The rollout will take a phased approach and be completed by the end of 2025.

“Care for our customer and care for our community are two of our core values at Go-Ahead. Buses are essential services for many, and continually improving reliability and punctuality is vitally important. CitySwift’s platform helps us deliver on this promise by optimising schedules and timetables.” Matt Carney, CEO of Go-Ahead Bus

Go-Ahead’s partnership with CitySwift showcases how embracing technology and collaboration can improve customer service with more reliable and punctual services.

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Our mission is to make public transport the travel mode of choice for citizens across the UK and beyond. This partnership with Go-Ahead Group marks a milestone in our journey as we continue to build the smart cities of the future. We have worked with Go-Ahead Group since 2020, seeing tangible results across the companies who implemented our technology in achieving more efficient, faster, and reliable bus services. It is fantastic to have the opportunity to take this further, and have our platform deployed across all companies in the Go-Ahead Group in the UK.

Alan Farrelly

CCO and Co-founder of CitySwift