Reducing loneliness and social isolation: Chatty Bus

Go-Ahead bus companies tackle loneliness across the UK with the ‘Chatty Bus’ scheme – a unique initiative to reduce social isolation and promote conversations about mental health.

Research highlights that one in three people admit to using the bus for social interaction, with some individuals going an entire week without speaking to anyone close to them.

Our operating companies Go North West, Go East Anglia, and Oxford Bus Company each facilitate their own Chatty Bus initiatives, partnering with local mental health charities to widen the programme’s reach.

Chatty Bus across Go-Ahead: A snapshot of regional initiatives

Go North West

• Partnered with Rochdale and District Mind to launch the Chatty Bus initiative on World Mental Health Day 2024.

• “Chatty Bus Champions” engaged with customers along the 471 route which includes Bolton, Bury, Heywood, Rochdale.

• Over 150 customers were engaged by the programme, prompting many conversations, connections and promoting mental health awareness.

“It’s been a lovely experience to talk to someone who cares.” – Passenger feedback

Go East Anglia

• Hosted its first Chatty Bus event in March 2020, with volunteers from Konectbus, Aviva, and Age UK speaking to customers.
• Included amental health event at East Anglia University featuring guest speakers discussing wellbeing, mental health support and inspiring ambition in younger people.

• An inclusive day out for older adults including a trip to the scenic Wroxham Broads intending to spark connections and combat loneliness

• A pilot Chatty Bus discount card in Norwich to provide affordable transport for well-being service users.

Oxford Bus Company & Thames Travel

• Held its first Chatty Bus programme in 2019, with a focus on inclusivity and loneliness reduction.

• Partnered with local mental health organisation Age UK Oxfordshire.

• In 2024, Oxford Bus Company introduced discounted £1 fares for the Chatty Bus, building on previous programmes that offered a 50% discount. This ensured that everyone could take part in the Chatty Bus programme.

“We’re really pleased to be partnering with Oxford Bus Company again this year for Chatty Bus. The initiative is a wonderful opportunity for many local older people to get or stay connected with others, and our team look forward to chatting with people and helping them link into their community. It’s fantastic to see age friendly initiatives like this and we are keen to support and encourage other events that are inclusive and help older people make connections.”  Paul Ringer, CEO of Age UK Oxfordshire

The Chatty Bus initiative reflects Go-Ahead’s dedication to supporting the wellbeing of the communities we serve. By encouraging conversations and connections, the programme helps reduce loneliness and create a sense of belonging for customers across our bus networks.