Passengers

We’re here to connect people and communities, today and tomorrow.

We do this by caring for our customers, our community, our people, our assets, and the environment.

It is our goal to offer journeys that are comfortable, reliable and hassle-free.

Putting the customer first 

We build relationships with our customers through our frontline colleagues, customer ambassadors and through social media. These interactions enable us to better understand the needs of our passengers and where we should improve.

We offer a range of flexible and easy payment options to make travelling with us easier, with contactless payment available on our whole UK bus fleet.

Making journeys accessible 

We are committed to working towards providing accessible travel for everyone. Our bus and rail companies are continuing ongoing programmes of access improvements to see more services become accessible to as many people as possible.

Our buses and trains are accessible to wheelchair users, and we continue to increase audio announcements and information screens across our services.

Our customer-facing staff are specifically trained to assist passengers with disabilities and others needing assistance.

Brighton & Hove Buses is a leader in bus accessibility. It was one of only two transport companies (including airlines) to receive the Highest Leader status under the Department for Transport's Inclusive Transport Leaders scheme. The bus company has also ensured that it does not have black floors onboard buses, which helps those with dementia and black-out seizure triggers.