Who we are

A leading operator of bus and rail services

Driven by innovation, guided by our commitment to community.

Founded as a small bus operator in North East England, Go-Ahead has grown over 30 years to become an international public transport leader. With community always at our core, we deliver reliable, punctual and welcoming services, that are accessible to all.

We believe public transport should empower everyone to travel anytime and anywhere.

Our values

Caring for our customer

84%

overall customer satisfaction 2024

Our customers are at the heart of everything we do and we are always looking to innovate, invest and improve our customer service.

We want to improve every journey our customers take with us. Whoever they are, and wherever they’re travelling to.

We use the latest technologies to deliver reliable, punctual and welcoming services and help us improve our customer service.

Community

Caring for our people

27,000

colleagues

Our people drive our success and help us deliver the best experience for our customers. Our teams reflect the communities they serve and we’re committed to creating an inclusive workplace, supported by initiatives such as our apprenticeship programmes and our Go-Ahead Women network.

People

Caring for our communities

From cities to coastal towns

We connect billions of customers and their communities on our essential bus and rail services, ensuring people reach their destinations with reliable, punctual and welcoming services.

We invest in our local communities through job opportunities, partnering with local charities and helping raise awareness of important issues.

We collaborate as a trusted partner with local authorities to innovate, invest and always improve our customer service

Community

Caring for our assets

3,000 rail services, 7,000 buses

At Go-Ahead, we take pride in maintaining our depots, vehicles, and infrastructure to ensure they operate safely and reliable. By investing in advanced maintenance facilities and taking a thoughtful approach to fleet management, we keep our assets in top condition to deliver outstanding public transport.

Bus Rail

Caring for our environment

Net zero emissions

Public transport is a vital part of the solution to tackle climate change, poor air quality and congestion in cities .Our climate change strategy sets out how we’ll become a net zero business by 2045, with a fully zero-emission bus fleet and non-diesel rail fleet by 2035.

Sustainability