Our mission and values
We’re here to connect people and communities, today and tomorrow.
We do this by caring for our customers, our community, our people, our assets, and the environment.
Delivered through our strategy
Our values
Our values can be directly linked to our actions, what we prioritise and base our decisions on.
Care for our customers
We achieve this by ensuring:
- Our services are reliable - you can count on us getting you there.
- Our services are punctual - we will get you there on time.
- Our services are welcoming - we warmly welcome all customers onboard.
Care for our people
We achieve this by ensuring:
- We treat everyone kindly and with dignity and respect.
- Our teams reflect the communities they serve.
- We invest in our people and their development.
Care for our communities
We achieve this by ensuring:
- Our services are for everyone, regardless of who they are or their beliefs.
- Investing in local communities.
- We collaborate as a trusted partner to local authorities to innovate, invest and always improve.
Care for our assets
We achieve this by ensuring:
- Our assets are maintained to the highest standard.
- Our assets are always clean and tidy.
- We innovate and invest in better ways of doing things.
Care for the environment
We achieve this by ensuring:
- We lead the transition towards a zero-emission fleet.
- We always seek to reduce our energy and water consumption.
- We actively seek to reduce our waste and improve our recycling.
